Update regarding Lingco disruptions 3/10

 

1 - We understand the issues have been resolved and testing is happening smoothly today as we speak (3/11)

 

2 - For anyone impacted by yesterday's Lingco outage who had to reschedule - you may test up until this coming Tuesday. You do not need to ask special permission. We do ask for schools who are able, to wrap up testing by Friday of this week - if we get in the majority of our scores it will help us stay on track for setting the cutoffs and mailing the results and awards

 

3 - We are awaiting a report from Lingco with all schools that were actively testing during the 4 hour window, as that is something we cannot tell on our own - they have said they will get it to us today. We will then be able to write to all schools affected with some additional remedies.

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4. We apologize for the stressful and negative experience for students and teachers yesterday. We expect better and share your frustration that this happened!

 

ps - thank you to all who were kind to our office staff in calling yesterday. As you can imagine it was highly stressful for them as well, who had no recourse to help with the technical difficulties, and no info coming from Lingco. They reported that most callers were very understanding and flexible -- they greatly appreciated everyone's patience in dealing with a bad situation!